Email Personalization not showing in Email Archive

Discussion in 'Troubleshooting' started by jadeb, Sep 22, 2010.

  1. jadeb

    jadeb New Member

    Joined:
    Mar 26, 2010
    Messages:
    14
    Hi there,

    I've got several past newsletters in my email archive and all of them start with "Dear "

    In the original newsletters that users received, the personalization worked and it said "Dear (whatever their name is)".

    But in the "Email Archive" in the user's account area, their name doesn't show up, so it just says "Dear "

    Anyone know how I can fix that?

    Thanks in advance,
    Jade
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Contact us in helpdesk, we will check and fix this bug.

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