error with the payment page (screenshot attached)

Discussion in 'Troubleshooting' started by ryanbsmith, Nov 20, 2008.

  1. ryanbsmith

    ryanbsmith Member

    Joined:
    Apr 29, 2008
    Messages:
    31
    I am helping someone setup aMember (been using it a while myself) and am encountering a strange problem on the payment page. She will be using PayFlow Pro, but this happens with that selection as well as CCDemo. The drop-down field for State is extremely wide, breaking the layout, and when you drop it down you see the error (see attached screenshot). If you select United States for the country then it adjusts and looks normal, but any other selection leaves it messed-up.

    She has been back and forth with aMember tech support a couple of times, but the responses are extremely vague and don't appear to point to the problem. One response was this:

    and another...

    I don't understand what the signup.html file or template customization would have to do with it. I have modified the header and footer templates and all other pages appear just fine. Any ideas? If it would be helpful, I can provide a test login to anyone who would like to see it happen. PM me if needed. Thanks so much!
  2. oreamnos

    oreamnos New Member

    Joined:
    Jul 1, 2007
    Messages:
    13
    im having the same problem with the drop down menu of states.
  3. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Looks like a bug in the template display- send in a tech ticket so it gets fixed for everyone.

    David
  4. darren

    darren Member

    Joined:
    Aug 22, 2006
    Messages:
    36
    Have the exact same issue and my thread is http://www.amember.com/forum/showthread.php?p=41602#post41602

    Here's my page with the error so you can see https://www.psychtrader.com/members...ember_id=3&v=1b074f356675d6674634e85ded8e6c88

    Had this error on an install a few months ago and tech support logged in and fixed it. Wish they would tell us what they do so we could attempt to fix it if it occurs again.

    One other issue I found the time before was that the same error would occur from the member.php page if I tried to use same payment and add/renew subscription. You might want to check that as well to see if the error is there as well.

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