Exchange product

Discussion in 'Payments processing' started by crispmedia, Sep 18, 2013.

  1. crispmedia

    crispmedia New Member

    Joined:
    Jul 15, 2013
    Messages:
    4
    A user signed up for the incorrect subscription that is the exact same price as the one she would like. Is it possible to simply exchange her subscription for another, rather than refund her the subscription and have her start all over?

    Thanks,
    Christine
  2. caesar

    caesar aMember Pro Developer Staff Member

    Joined:
    Oct 16, 2009
    Messages:
    2,295
    Hello Christine,

    You can do it the following way:
    1. go to aMember CP -> Users -> Browse Users
    2. find your user and click edit. Open 'Payments' tab and find this invoice - expand it.
    3. you should see list of products included to invoice and [X] right after product name
    4. click this cross and replace product to new one.

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