Expired Users

Discussion in 'Troubleshooting' started by Willow, Jul 25, 2005.

  1. Willow

    Willow Guest

    I've read a couple of threads about users being expired without them actually cancelling their membership. My question is, does aMember send any emails or in any way tell those members that their membership has expired?

    Basically my site rebills automatically through CCBill, and CCBill is still rebilling the members even though they don't have access to the members area, because aMember has listed them as expired. If these member haven't been told that their membership has expired, then I have no problems, but if aMember told them that they had expired and CCbill carried on charging them, I might have a few refunds to make :(

    I can see that there is no way to cancel membership through aMember, and that the only way to cancel is by cancelling with CCBill, but if aMember has told them somehow that their membership has expired, then they will probably want to know why they have been rebilled.

    Any help appreciated,
    Will.
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    1. I hope it is clear (and you already discussed this with support) that users are expired not because of a bug in aMember, but because ccBill datalink configuration is wrong.
    If not, just contact support.

    2. If you have disabled expiration emails at aMember Cp -> Setup -> Emails, users will not be emailed in this case.
  3. Willow

    Willow Guest

    Actually what I discussed with support was if it was possible to simply remove an expired member from the usergroup that had permission to access the members side, instead of deactivating them completely - not that it's a problem, as I can simply remove them from the usergroup and allow them to continue using the side that is available to non-paying members.

    I wasn't saying it was a bug in aMember, and the reason for posting here was that I know you are busy, and was hoping to get an answer from another user instead of bothering you with something that might have been trivial. I hope I've made it clear in the past that I thoroughly appreciate the excellent support that I've had from you.

    As it is my intitial problem is sorted because I have no email notification set up, so now I just need to look at the datalink config :)
  4. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Willow, you are welcome and thank you for your feedback! I just thought you are saying about another problem and tried to make all things clear in one post, because I don't visit forum often.

Share This Page