Files not showing in S3 bucket

Discussion in 'Setting-up protection' started by lesadale, Dec 2, 2017.

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  1. lesadale

    lesadale New Member

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    I'm attempting to protect a video that has been uploaded to Amazon S3 using the Amazon S3 plugin. I have the plugin configured, but when I attempt to protect the video it is not displayed in the bucket. The bucket shows but not the video.
    lesadale, Dec 2, 2017
    #1
  2. caesar

    caesar aMember Pro Developer Staff Member

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    Hello,

    Do you see any other files in this bucket besides this video?

    Did you choose correct region within S3 plugin configuration?

    Would you mind to submit ticket to helpdesk
    https://www.amember.com/support

    We will check your configuration.

    Best Regards.
    caesar, Dec 3, 2017
    #2
  3. lesadale

    lesadale New Member

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    The tutorial I watched didn't mention the region. That was the problem! Thank you so much!
    lesadale, Dec 3, 2017
    #3
  4. caesar

    caesar aMember Pro Developer Staff Member

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    Great! I am happy to help.
    caesar, Dec 4, 2017
    #4
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