Folder protection problem

Discussion in 'Setting-up protection' started by djn1, Aug 26, 2008.

  1. djn1

    djn1 New Member

    Joined:
    Aug 9, 2007
    Messages:
    3
    I've been running aMember for over a year on my existing server but am now migrating to a new hosting company and have run into a problem with aMember. Specifically, when I click the 'Protect Another Folder' link, nothing happens; i.e. aMember seems to freeze and renders the rest of the control panel inoperable. The only way I can re-access it is to log out using a different browser. I've run tester.php, and it reports the following:

    Code:
    Testing whether your system has ionCube Loader in php.ini...OK
    Testing results:
    No additional configuration required and aMember will work on your hosting using the following loading method: ionCube Loader installed
    
    Additional information:
    PHP version 	5.1.6 (apache2handler)
    OS 	Linux 179703-www1.chromasia.com 2.6.18-92.1.6.el5 #1 SMP Fri Jun 20 02:36:06 EDT 2008 x86_64
    safe_mode 	Disabled
    enable_dl 	Enabled
    extension_dir 	/usr/lib64/php/modules
    PHP Extensions 	libxml, xml, wddx, sysvshm, sysvsem, sysvmsg, SimpleXML, sockets, SPL, shmop, Reflection, pspell, posix, mime_magic, iconv, hash, gmp, gettext, ftp, exif, date, curl, ctype, calendar, bz2, zlib, openssl, apache2handler, dbase, dom, gd, imap, mbstring, mysql, mysqli, PDO, pdo_mysql, pdo_sqlite, SQLite, xmlreader, xmlwriter, xsl, ionCube Loader
    CURL binary 	/usr/bin/curl
    Also, there are no errors in either the aMember logs or my server logs.

    I've raised a ticket, and am waiting to hear back, but in the meanwhile I wondered if anyone else had experienced the same problem or could suggest anything I could try to fix this? I suspect that I could generate the .htaccess files manually for new products, but am worried about activating my new server when I know there's a problem with this installation.

    Best wishes,

    Dave
  2. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    Sounds like an issue with one of the protection plugins or an issue with the root folder setting of Amember.

    For troubleshooting purposes:

    1) in Amember Admin -> Setup -> Plugins... make note of which protection plugins are enabled and then disable all of them

    2) Try to go to protect folders

    3) Enable the one at a time (starting with .htaccess), going to protect folder after each until the problem returns.

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