Free Trial not working - newbie needs help

Discussion in 'Troubleshooting' started by quantumcoach, Oct 25, 2005.

  1. quantumcoach

    quantumcoach New Member

    Joined:
    Oct 11, 2005
    Messages:
    7
    New install of aMember....

    I'm trying to sign up from my site as a customer would. I fill out the info and it keeps telling me to select a payment type. It's suppsoed to be a FREE trial. why does it keep asking for payment???

    Payment types selected through admin: authorize.net, free, paypal.

    Trial set with 0 under cost and 90 day expire.

    On signup page shows: Select Payment system:

    Authorize or paypal

    no free???

    And won't let me continue until I select payment....

    Playing around with it more, I selected PayPal as payment and then it processed my "order" saying congratulations you have been signed up you may login blurb.

    But this is NOT going to work. Most people will be turned off by this, never select a payment type (or think to). How do I add a free selection to the sign up page for free trials? i.e. payment system options should be as follows:

    Authorize
    PayPal
    No payment required (free trial)

    People should be able to select the third option.

    Thanks.

    QC
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Please try to set Trial 1 Price to
    0.0
    (exactly as shown above).
  3. quantumcoach

    quantumcoach New Member

    Joined:
    Oct 11, 2005
    Messages:
    7
    Still not working....

    Hi Alex,

    I did as you said, (0.0 for Trial Price 1) but still got the red error message at the top of the page:

    "Please select a payment system"

    Also, tried 0.00 with same result.

    Also, did a database rebuild in case. Same result.

    QC
  4. quantumcoach

    quantumcoach New Member

    Joined:
    Oct 11, 2005
    Messages:
    7
    Thanks, Alex!

    Works perfectly now! Thanks for the fix!

    QC
  5. secureaspects

    secureaspects New Member

    Joined:
    Nov 13, 2006
    Messages:
    2
    This is my problem also whats the fix?
  6. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Please contact us via helpdesk.

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