Free trials are expired immidiately

Discussion in 'Troubleshooting' started by severt, Oct 13, 2011.

  1. severt

    severt New Member

    Joined:
    Dec 23, 2008
    Messages:
    21
    Hi,

    I want to give people a 14-day free trial.
    So I set trial duration at 14 days and the price to 0.
    But when I click save it says I need to enter the duration.
    So I enter 0 there to.
    But when I look at the sign-up page I get to see this:

    Free for the first 14 days. Then free for 0 days.

    This product is only a trial and people need to update to another paid product if they still want to use my product.

    How do I do this?

    Dennis
  2. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    can you post a screen shot of your product setup?

    The last time I saw this issue the trial price did not have a value in it (ie. empty). Be sure there is a price AND a trial price set.
  3. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    trial amount: 0
    trial period: 14 days

    amount: $27
    period: 1 mos.
    recurring: checked

    This will give them a 14 day trial followed by $27 a month continuity

    David
  4. severt

    severt New Member

    Joined:
    Dec 23, 2008
    Messages:
    21
    David, I don't want people to continue after the trial with this product..
    Here's the point.

    I have a free trial, and the other packages are 1 year subscription, 2 year and 3 year.
    Because I don't know which subscription they want I can't set a price after the trial period.

    And recurring won't work, because Clickbank doesn't support this. (for as far as I know).

    Dennis
  5. thehpmc

    thehpmc Member

    Joined:
    Aug 24, 2006
    Messages:
    901
    So why not simply set the product up as lasting for 14 days at no cost, don't set any trial period as life of product is 14 days only.
  6. severt

    severt New Member

    Joined:
    Dec 23, 2008
    Messages:
    21
    Auch, I feel ashamed of myself! That worked perfect!

    Thank you,
    Dennis

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