I recently installed the free version and anticipate my client opting to purchase the Pro. We've loved the thing so far. And no problems... until.... We have a guy with a Mac (OS 9.1) who can't log in. I have the login box on the home page and 44 other users (and me) have no problems. However, when he enters his info, the good 'ole login page opens in another browser window. He has no luck getting in there either with his username and password. Any thoughts, or known issues with members using Mac?? THANKS IN ADVANCE!!! Lisa
Lisa, I believe aMember generates 100% valid HTML, so it should not cause troubles. Could you show me URL where it happens (provide member login info as well).
I have a similar situation. Everything is working as far as I can see, but I have 1 user who cannot access the protected areas. She is using Windows ME and Internet Explorer, with her security settings high. I was first thinking it might be a problem with cookies, but in testing, I set my own computer to refuse any cookies and to not let any website read the cookies on my machine. After rebooting my system to clear out any lingering session data, I tried accessing the protected areas again. This did not prevent me from gaining access to the protected areas, so cookies are not a cause of the problem. Since the problem has continued over a period of several days, I do not think that the server is holding on to a possible invalid password that she may have typed in originally. I've also had her specifically log out from amember to clear out any cookie data that amember may have set in error. (That didn't help either.) I'm at a loss as to the possible reasons for this. My site uses .htaccess to protect the product directories. - Alan
Alan, could you email me login URL with username and password? Or just let me know which protection method do you use?
I am Mac based on OS/9 and do not have any problems like this. I have set up my site with amemberpro on a Mac,and run it on a Mac. One suggestion is to check your computer clock settings, as cookies will not be accepted if it is a long way out. B)
I have an update on this issue. In testing to find a possible cause, I did find something that reproduced the situation experienced by my 1 user who had trouble. There is a setting in Internet Explorer 6.0 (and may be in other browsers too), regarding User Authentication. If this is set to anonymous logon, then the user will not be able to access protected content and will get an error message. In checking with my user, I found out that the problem started after she had downloaded and installed a freeware program to periodically pop up with a programmed message (something like subliminal programming). Something about the program was conflicting with the settings required to access protected content. I hope this helps in tracking down the possible causes to these situations. - Alan