Helpdesk can auto assign the tickets 1 by 1 - How to achieve this?

Discussion in 'aMember Pro v.4' started by rafiq, Mar 7, 2013.

  1. rafiq

    rafiq New Member

    Joined:
    Dec 2, 2011
    Messages:
    15
    Let's say i have 3 support developers A, B, C. What i want is, when a customer creates a ticket, one ticket goes to the developer A - then second ticket goes to B and then third goes to C then 4 goes to A then fifth goes to B... that way in one day, 30 tickets can be managed by 3 people, they will have 10 tickets to handle....

    So my question is, how to divide the tickets by user, how to automatically assign?

    Please help! - are there any other solutions that can provide me this functionality and still work with amember.
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    It is not a problem to implement as a custom work - contact us via helpdesk for quote.
  3. rafiq

    rafiq New Member

    Joined:
    Dec 2, 2011
    Messages:
    15
    #ZQU-64429-969

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