I'd love a way to prepopulate a HelpDesk field with a product number. So that if a customer had a question or a request regarding a product you could have a link on that product page that takes you to a HelpDesk with this number already in a field making it easy for the customer. Is there anyway to do this?
Hello, Did you use some addition fields for ticket? Yes, it is possible to pre-populate this field with url. Do you mind to contact us in heldpesk: https://www.amember.com/support We will give you exact url to use for your case (exact url is specific to your installation and settings). Best Regards.