helpdesk response?

Discussion in 'Pre-Sales Questions' started by webrats, Jan 20, 2008.

  1. webrats

    webrats New Member

    Joined:
    Jan 14, 2008
    Messages:
    4
    ive had some tickets open for a few days when should i get a response?
  2. webrats

    webrats New Member

    Joined:
    Jan 14, 2008
    Messages:
    4
    anyone know a better way to get a resonse? i get one a day. have been trying to set this software up for days now. :(

    the errors i get
    MYSQL ERROR:
    Unknown column 'amemberid' in 'where clause'
    in query:
    UPDATE forums.user SET password='dc74dca60d63bf847f823f4ab0ea0b83', email='danielle@webrats.com', username='princessd', usergroupid='', membergroupids='', displaygroupid = '', salt='pvb', usertitle='' WHERE amemberid=12


    MYSQL ERROR:
    Unknown column 'cookieuser' in 'field list'
    in query:
    INSERT INTO forums.user (usergroupid, username, password, email, joindate, cookieuser, daysprune ,emailnotification, receivepm, adminemail, pmpopup, nosessionhash, emailonpm ) VALUES (2, 'princessd', 'randomletters', 'test@webrats.com', unix_timestamp(), 1, -1 ,1,1,1,1,1,1 )

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