High ratio of "Declined payment"

Discussion in 'Payments processing' started by tricove, Nov 6, 2009.

  1. tricove

    tricove aMember Pro Customer

    Joined:
    Jul 15, 2009
    Messages:
    2
    We are using Auth AIM for our recurring billing. Looking through the records I am shocked to see a about 70% of "Declined perm" for the rebill.

    The trial period is only for 3 days after which the are rebilled, so it is quite obvious that the card is good enough.
    We have checked whatever we could do from our end and right now feel like helpless. What's wrong ?? :mad::mad:
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please check these declined rebills (aMember CP -> Payments -> Edit payment)
    At the bottom of payment info you will find why payment was declined. (there will be response text and code returned from Authorize.Net)

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