How do we put a subscription on hold?

Discussion in 'aMember Pro v.4' started by press_enterprise, Jun 25, 2013.

  1. press_enterprise

    press_enterprise aMember Pro Customer

    Joined:
    Aug 29, 2006
    Messages:
    26
    Extenuating circumstances have put some of our subscribers in a position where they cannot use their subscription for a period of time.

    How can we put their subscription on hold for a period of time?

    Thanks!
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Depends on the payment processor (may not be possible). Which are you using?

    David
  3. press_enterprise

    press_enterprise aMember Pro Customer

    Joined:
    Aug 29, 2006
    Messages:
    26
    PayPal Pro - the payment for the term of their subscription has already been made, we just need to "stop" or "disable" it so we can manually "restart" or "enable" it when they want to use their account. No contact with the payment processor should be needed. Thanks!

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