How to do a complete restore

Discussion in 'Troubleshooting' started by jfolk, Dec 19, 2014.

  1. jfolk

    jfolk aMember Pro Customer

    Joined:
    Jun 18, 2013
    Messages:
    10
    Since our membership system is not working, how does one do a complete restore while not touching the database?
  2. 123Marketing

    123Marketing Member

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    Jun 4, 2005
    Messages:
    138
  3. jfolk

    jfolk aMember Pro Customer

    Joined:
    Jun 18, 2013
    Messages:
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    Yes, you'd think something this vital would be available for situations like a completely non functioning application
  4. edward_shephard

    edward_shephard aMember Pro Customer

    Joined:
    Aug 22, 2014
    Messages:
    41
    If you did a backup prior to the upgrade can you not just re upload that file Set? I'm not sure if the 4.5 database is different from the 4.4 but I would expect that you would have to restore that as well though.
  5. jfolk

    jfolk aMember Pro Customer

    Joined:
    Jun 18, 2013
    Messages:
    10
    We thought uploading the backup would revert us back to our working system, too. But that produced more problems. At the moment, our membership system is down and nothing we've done has solved the problem. As far as we can tell, there isn't any information available to instruct us on how to resurrect a corrupted system.

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