I have tried to personalise my email by sending emails such as the following: Dear {$user.name} But when I preview the user name is missing and the recipient only gets a letter that says Dear
Thank you Jack. I was testing it selecting a test product which I had disabled. I had sent out a mass e-mail without sending a test one to myself. It probably did work first time. It's just when I selected the user of the test product it didn't.