How to send only one Signup e-mail instead of two?

Discussion in 'Payments processing' started by cooliohiten, Jul 2, 2010.

  1. cooliohiten

    cooliohiten Member

    Joined:
    May 1, 2009
    Messages:
    124
    Dear All,

    I've been testing the e-mails that customers receive after signing up to the site.

    I've done the following:

    1. I've created a product. For the product, for the 'E-mail Settings', I've selected 'se Customized Signup E-Mail', and have edited the e-mail with some custom text.

    2. I've set the 'Expire Notifications' to 'EMail expiration notices for this product (regardless of global setting)'

    However, after purchasing a subscription, Signup e-mails are being sent both for the product and the e-mail from 'Global Settings'.

    Can someone please tell what settings I need to use so that only the custom Signup e-mail for the product is sent, and not the one from 'Global Setting' as well?

    Best wishes,

    ch
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Please contact us via helpdesk - it is necessary to see your settings.
  3. cooliohiten

    cooliohiten Member

    Joined:
    May 1, 2009
    Messages:
    124
    Hi Alex,

    I've sent you a message through help desk. I would be grateful for your help.

    Best wishes,

    ch

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