How to upgrade subscription level

Discussion in 'Payments processing' started by jernst, Dec 18, 2004.

  1. jernst

    jernst Guest

    I will be using aMember Pro with a custom plugin for my gallery/blogging system. I will offer 3 levels of subscription:

    BRONZE - $30/yr
    SILVER - $60/yr
    GOLD - $90/yr

    Each subscription corresponds to a different user group in my gallery/blog. Now for the question:

    If a customer signs up for BRONZE and then after several months wants to upgrade to SILVER, how is that handled? Do they need to cancel the BRONZE and then buy a new SILVER? Is there an option to Upgrade within aMember? I'm trying to figure out what steps the user needs to make, what steps aMember does, and what steps the administrator does. Specifically with regards to how the billing in such a scenario works.

    Thanks for your help.

    -Joe
  2. alex

    alex aMember Pro Customer Staff Member

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    Joe,
    unfortunately, there is no special "upgrade" handling in aMember, and there is no luck to implement it quickly.
  3. ielliott

    ielliott Guest

    Alex,

    I understand there is no handling for Upgrades, however I think Joe (and I) are looking for a way to handle this issue.

    What would you specifically recommend with the scenario Joe gave?

    The way I see it, is the only way to upgrade would be for the user to cancel the first subscription and then re-sign for the second.

    It seems that with a membership handling program, this issue would come up almost all the time...

    Thanks in advance for your response.

    -Elliott
  4. alex

    alex aMember Pro Customer Staff Member

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    Yes, and it is right way.

    We would be happy to implement some handling for upgrades, but we are limited by payment systems integration protocols. Many payment systems doesn't allow to change subscription terms once it is started. We just trying to be compatible.
  5. JohnSam

    JohnSam New Member

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    Membership Upgrade

    I'm having some difficulty with this. I'm getting ready to go live and while testing, I did just that, I canceled a membership and then purchased the next higher membership. The result was I had a cancel subscription and one waiting to start 1 month from the end date of the cancelled one.

    Is there something I need to set to make this happen automatically?

    Thanks,

    John
  6. alex

    alex aMember Pro Customer Staff Member

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    Sorry, could you copy/paste dates of these subscriptions here?

    Don't forget, when you cancelled subscription, you did not get your money back, so you still have site access until paid period expires.
  7. JohnSam

    JohnSam New Member

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    Alex, it was just a test on my site to get familiar how membership upgrades are handled. I had 1 membership set for 2 days, calcelled it before it expired and purchased the next higher membership. Even though I cancelled the lower membership, the higher membership still showed that it would not be active until the cancelled lower membership reached it's expiration date.
  8. shon

    shon New Member

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    I have a question. When a user cancels their subscription in PayPal, I see that PayPal sends the subscriber cancel to amember via the IPN. It says it was successfully handled. However, subscribers accounts with the paypal payment method, it still shows a high date of like 2012/2013 or some future year.

    The user cancelled the subscription to upgrade to a a different plan or different payment method. So my question is, when the PayPal subscription cancel comes in and amember says it handled it... what exactly is it doing, because it doesn't show like it changed any dates or anything or cancelled the subscription.
  9. alex

    alex aMember Pro Customer Staff Member

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    When subscription is cancelled, money are NOT returned, so user will have site access until PAID PERIOD EXPIRES.
  10. shon

    shon New Member

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    I understand that part, but it seems that the way the PayPal script is handling it, is that is won't expire until like 2013 so they'd have access indefinately.... unless something happens internally that isn't being relayed...
  11. alex

    alex aMember Pro Customer Staff Member

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    Yes, there is a problem that new subscription will be started from end of previous. In case of paypal recurring subscriptions, you have to set
    "Renewal Group" in product settings to a negative number value, for example "-1", then it will always start "today".

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