Hi everyone, I been searching for a products that may increase my revenue and I came across with this site http://onlinemarketingresource.blogspot.com/2009/10/customer-relations-20.html. It gives me idea that customer service online can also serve as marketing strategies. It can simply increase the revenue if there is someone attending all the customer's inquiries via online customer service. Does it make sense? Please post your opinion.. Your enthusiasm is highly appreciated. Best regards, Samantha