I am trying to pinpoint what circumstances are resulting in an inconsistency in membership status. One day, a paid member is showing as paid and resulting in a listing on the web site, and then without any obvious cause, a previously ok listing is showing as expired. However, upon visiting the member's details, checking on the user payments/subscription, seeing it should be ok, and saving, the status is corrected. Any assistance would be greatly appreciated.
Patrice, there was troubles with this status in previous versions and possible even now. Hopefully, this status doesn't affect anything - it is for display to admin only.
Understood a known issue, but it is affecting my site... if a member is expired, the php pages we have created for the site, does not allow a listing for an expired member, hence the problem.... any ideas on a solution? right now, each week, i'm checking all expired and if not really expired, opening, saving, to refresh site... a huge hassle.... more info: the site uses information from amember to create php pages that serve as a mini-site for each member... outside the scope of amember, but does work... pls advise site is fenghshiuguild.com
First, "Rebuild Db" should resolve the issue completely. Two questions: 1. Which version of aMember have you running? 2. Could you provide FTP details so we will be able to check why it happens?
whatever version in last 2 months.... ftp details same as given n last few weeks of troubleshooting... should I send you an email?