Is Amember the best thing out there?

Discussion in 'Troubleshooting' started by mikecarroll, Aug 18, 2010.

  1. mikecarroll

    mikecarroll New Member

    Joined:
    Mar 3, 2008
    Messages:
    25
    Does anyone know of a better subscription script than amember? It seems really inconsistent with paypal payment processing and i've seen many people in these forums with the same problem i am encountering.

    I've been trying to get some answer why i can't get notification emails when testing with a paypal payment. the payment goes through, but amember doesn't pick it up. my payments register completion in both my paypal test accounts but amember does not record payment.

    i ask for help from support and all they do is "cut and paste" the error log which doesn't tell me a whole lot except that the script is not working and paypal is working.

    i've checked my paypal settings over and over and all seems right...and before at one time, things did work, but now they don't and i haven't changed a thing.:mad:

    is there a better solution out there?
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Sounds like you havent set up the integration properly. Missing an ipn setting?

    Id ask what you get in your error log too- thatll help diagnose the problem.

    David
  3. mikecarroll

    mikecarroll New Member

    Joined:
    Mar 3, 2008
    Messages:
    25
    this is what i have in my error log....one of many errors:

    paypal_r ERROR: Cannot find corresponding aMember payment record for this payment
    transaction_subject =>
    payment_date => 21:04:13 Aug 17, 2010 PDT
    subscr_id => I-HVW2X0RS9B2V
    last_name => carroll
    residence_country => US
    item_name => 1 Month Subscription 13th Floor
    payment_gross => -25.00
    mc_currency => USD
    business => mikec@thirteenthfloor.us
    payment_type => instant
    protection_eligibility => Ineligible
    verify_sign => A--8MSCLabuvN8L.-MHjxC9uypBtAfrMuPP2FIUfPHu27PrkYKvccsC4
    payer_email => orders@righthook.com
    txn_id => 4JB53137AD599610D
    receiver_email => mikec@thirteenthfloor.us
    first_name => mike
    parent_txn_id => 8WP17028MY819125R
    payer_id => QZV7SUV9DTYYW
    receiver_id => ARD4K7T9FK43A
    reason_code => other
    item_number => 1M
    payment_status => Reversed
    payment_fee => -1.03
    mc_fee => -1.03
    btn_id => 19338557
    mc_gross => -25.00
    charset => windows-1252
    notify_version => 3.0
  4. mikecarroll

    mikecarroll New Member

    Joined:
    Mar 3, 2008
    Messages:
    25
    ok...had a friend try a paypal subscription purchase...this is what i got in the error log:

    paypal_r ERROR: IPN validation error: Paypal claims it is not-valid IPN transaction: [INVALID]
    transaction_subject =>
    payment_date => 19:23:38 Aug 18, 2010 PDT
    subscr_id => I-R0JC86CE2695
    last_name => Sheikh
    residence_country => US
    item_name => 1 Month Subscription 13th Floor
    payment_gross => -25.00
    mc_currency => USD
    business => mikec@thirteenthfloor.us
    payment_type => instant
    protection_eligibility => Ineligible
    verify_sign => ACUe-E7Hjxmeel8FjYAtjnx-yjHAA0-cE46KPVGYZW8XHEbvVNF6aJle
    payer_email => info@uniquesources.com
    txn_id => 4AP65619B5029510T
    receiver_email => mikec@thirteenthfloor.us
    first_name => Michael
    parent_txn_id => 8UR69573030795501
    payer_id => TZ6VR6N43PMQ8
    receiver_id => ARD4K7T9FK43A
    reason_code => refund
    item_number => 1M
    payer_business_name => Unique Sources
    payment_status => Refunded
    payment_fee => -1.03
    mc_fee => -1.03
    btn_id => 19338557
    mc_gross => -25.00
    charset => windows-1252
    notify_version => 3.0
  5. erwinvdb

    erwinvdb aMember Pro Customer

    Joined:
    Aug 30, 2007
    Messages:
    264
    On behalf of the spambots I thank you!
    (you really should remove the email addresses from your posts ;) )
  6. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Mike,
    Sorry for incorrect reply in helpdesk.
    Here is the problems as far as I can see:
    1. All your test payments were not created from aMember signup page. As far as I can see from your site main page when I click to subscribe page you use standart paypal buttons. But, instead of standart paypal buttons user should be redirected to ammeber signup page: /amember/signup.php and start his payment process from that page.
    This explains why you receive
    paypal_r ERROR: Cannot find corresponding aMember payment record for this payment
    errors in Error debug log and why user is not redirected to your site after payment.

    2. In plugin configuration at aMember CP -> Setup -> Paypal I see that you have sandbox testing enabled, but your buttons on your site redirect to paypal live account and not to sandbox. That's why you get
    paypal_r ERROR: IPN validation error: Paypal claims it is not-valid IPN transaction: [INVALID]
    errors.
    So you need to change your subscribe page and redirect user to /amember/signup.php for signup. And disable test mode in plugin configuration(or create and configure sandbox account)
  7. mikecarroll

    mikecarroll New Member

    Joined:
    Mar 3, 2008
    Messages:
    25
    alex,
    thank you ..that makes sense, i will try that.
    mike
  8. miso

    miso aMember Pro Customer

    Joined:
    Aug 22, 2006
    Messages:
    543
    Yet another case of customers not following instructions and blaming it all on aMember... tsk.
  9. mikecarroll

    mikecarroll New Member

    Joined:
    Mar 3, 2008
    Messages:
    25
    maybe i was a little premature in stating it was an amember problem, but i take exception with the fact of "not following instructions". i did forward all my info to support and it was not made clear to me what exactly my log files were saying or at least i needed help in figuring out what they were saying was wrong with my setup.

    my config was fine, it's just that i was running things from my site--->paypal---->amember, when i should have gone this path: my site--->amember---->paypal.

    nevertheless, i did search the forums and fiddled with this for weeks before i posted for some help. i did not find too much on the forums addressing what i was doing wrong specifically.

    anyway, thank you alex for the help.

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