Issue on Subscription Period

Discussion in 'Troubleshooting' started by drmartinjr3i3, Feb 8, 2011.

  1. drmartinjr3i3

    drmartinjr3i3 aMember Pro Customer

    Joined:
    Nov 21, 2010
    Messages:
    65
    I have a product setup in amember/1sc
    same days price etc..

    When i do first step (amember setup) shows correct period - 2-8-2011 to 3-10-2011 (not paid)

    Then when I complete 2nd step in 1sc it shows:
    2-8-2011 to 4-9-2011 (it is adding 30 days on automatically?)

    Nothing is in error log
    I called 1sc support and they said contact you

    Product Period Payment System Receipt # Amount, $ Paid Status
    AmemberTest 02/08/2011 - 04/09/2011 1ShoppingCart 173795807 $1.25 YES Active
  2. khasner

    khasner New Member

    Joined:
    Jan 23, 2011
    Messages:
    39
    If you manually add a subscription in amember using free payment plugin is the date correct ?
  3. drmartinjr3i3

    drmartinjr3i3 aMember Pro Customer

    Joined:
    Nov 21, 2010
    Messages:
    65
    yes the date is correct when i use free payment
    date is also correct if doing payment before active/processed - then it is wrong
    in 1 shopping cart date is right - in log where it sends info - it is right...
  4. drmartinjr3i3

    drmartinjr3i3 aMember Pro Customer

    Joined:
    Nov 21, 2010
    Messages:
    65
    but still showing 60 days in amember once payment is processed...very strange...
  5. drmartinjr3i3

    drmartinjr3i3 aMember Pro Customer

    Joined:
    Nov 21, 2010
    Messages:
    65
    Any ides on how to fix?
  6. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact us in helpdesk and provide access info we will check what can be wrong.

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