I know this has been discussed before but all of the related posts I had found were quite old. I had been using another Helpdesk with an integration plugin in the past but it had one major problem - the user changed password in the helpdesk and then they had 2 different passwords as it was not propagated to aMember. This was the smaller problem and can be disabled at the helpdesk side though. But what happened more frequently was that the user changed their password in aMember and this change was not propagated to the helpdesk so the login at helpdesk did not work. The only solution was to rebuild the DB from within the aMembr admin panel but that is A) Extremely inconvenient, B) Not real-time and C) Began to fail badly once the userbase has grown. So my question is, does the Kayako plugin have the same problems? And if it does, was anyone able to resolve them? Thanks! Tomas