Keeps logging out unless password is saved

Discussion in 'Troubleshooting' started by erichamby, May 3, 2010.

  1. erichamby

    erichamby New Member

    Joined:
    Nov 29, 2009
    Messages:
    4
    Every time my users try to upgrade, make payment, or do anything that requires a page changed they get logged out. The only way they can fix this is to check remember password. what could this issue be?
  2. thehpmc

    thehpmc Member

    Joined:
    Aug 24, 2006
    Messages:
    901
    First check should be to make sure you are consistant with how you refer to your domain name - www.domain.com or simply domain.com as inconsistancies here could be one reason.
  3. erichamby

    erichamby New Member

    Joined:
    Nov 29, 2009
    Messages:
    4
    Yes i looked at all the pages i could and everything is sticking to one way. The only way i have found to not keep logging out with every page load is to check remember password so it would seem to be a cache issue but im not 100% sure. No one can even pay their memberships because it logs out and never sends them to google.
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact us in helpdesk and describe exact way how to recreate this issue.

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