I upgraded from V3 to V4 about 2 weeks ago, everything has gone fairly smoothly until the 5th. When I launched my service last year, I had a 20% discount coupon for the first 48 hours (on the 5th and 6th) on all of my subscriptions. I have been receiving several customer complaints this week about their service being interrupted and I just found out the cause. All of the paypal recurring payments that have a discount are not getting registered in amember. I'm getting the follow error in the logs: Payment amount is [20.00], expected not less than [27.00] So paypal is sending the amount and the system doesn't know what product to assign it too. How do I fix this?
Contact us in helpdesk and provide access info. We will check what can be wrong and fix this for sure.