We do retreats that people sign up for on the website. They have the option to pay immediately or 'offline'. Currently members are only being marked as 'Active' status when paying through PayPal, where the offline folks are marked as Pending. Then I have to go to every pending member and manually add the product to their account to make them active. Is there any way to make them active off the bat so they are never marked as pending? The whole point is to be able to view who is attending which retreat from a custom query dashboard, and only the active members show up in the query. Thanks!
This can be done as customization, but you should understand, that user is not paid yet, so if you make his account active he will be able to receive access without paying anything.
That's not a problem. The online resources are only a supplement to the retreat they attended so it's fine if even the unpaid members have access. Now by 'customization' do you mean that it's a setting in the admin panel somewhere or does it involve custom coding? How would I go about making that change? Thanks!