Hello! I am having a problem with making an expired client active. I have gone in and done a manual payment to reactivate them, but they do not stay active and reoccurring. Much thanks!
Hi, I am having the same problem. New clients with paypal's payment system, appear with active status, but the system say that it is required to renew the subscription. The same happens when I register manually new members. Why? The page protected by amember is: http://resumeninteligente.com/suscriptores/premium.php Can you help me please? Thank's.
rc1234, How did you add new payment for expired user? Do you set linkpoint as payment system for that new payment? rafabravo, This is not the same problem, I believe protection was not set right, Please provide exact example in helpdesk I will help to fix this.
First I should say that we changed over servers and in the change over I had almost 60 active users go to expired! I went into the account > user payments and subscriptions>did a manual charge of his product he is subscribed to but set the amount to $0 and had it expire in one day so that it would trigger it to rebill as normal. Then I did a rebuild DB. It shows the client as active, but does not give the option of stop recurring. the next day his account is back to expired. Thank you for any and all help you can give!
I think I found the solution. The mistake I was making was setting the payment amount to $0. To force a customer back into "active" with the option to "stop recurring" you need to put some amount of money in the payment area. I made a payment to my clients account early this morning before billing. I had it start and expire all the same day (today) and I made the payment in the amount of $0.01. It activated the client to the proper status ("active with the stop recurring option"). Then at billing a few hours later, it did not charge the account the $0.01 that I manually put in, but did run the normal charge through. I do not know if this is the simplest or correct way to do this, but it is the only way so far that I have found to work.
Well payment amount should not make any difference when you add payment manually. There are only two important settings: payment system and expiration date. I believe the problem is expiration date, if you set payment to expire today, it may not be processed if rebilling already was executed for today.