members cannot sign up for new products

Discussion in 'Troubleshooting' started by taije, Jun 12, 2009.

  1. taije

    taije New Member

    Joined:
    Nov 17, 2006
    Messages:
    19
    Existing members cannot sign up for new products.

    All products are free. When they go to member.php page and choose products from the add/renew subscription area and then click on order button they are sent to the server default 403: forbidden page.

    New members can sign up just fine.

    I have just sent out an email to 300 users who are trying to add there subscription for the upcoming year and, boy, are they frustrated.

    I have searched the forums, tried multiple setting and have gotten nowhere.

    Someone please help!!
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Sounds like something got messed up on member.html
    Did you make any customizations to the template?

    David
  3. taije

    taije New Member

    Joined:
    Nov 17, 2006
    Messages:
    19
    The only thing I have done besides add new products was the recent security updates that were emailed out. Maybe I did something wrong there...
  4. taije

    taije New Member

    Joined:
    Nov 17, 2006
    Messages:
    19
    yup, that was it.

    I replaced the member.html with one from a different site with the same set up and it worked. Just need to change the styles a bit now. Thanks.

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