Members paid with PayPal, but showing not paid

Discussion in 'Payments processing' started by simonsays, Feb 13, 2010.

  1. simonsays

    simonsays aMember Pro Customer

    Joined:
    Aug 5, 2008
    Messages:
    45
    I received 2 new members today who paid with PayPal. While I received both payments, Amember was showing the members as not paid. This is the first time this has happened, but disconcerting since they could not logon to our site. Any troubleshooting suggestions?

    I should mention that there are no recent changes made in Amember or my PayPal account.

    Thanks,
    Chris
    simonsays, Feb 13, 2010
    #1
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    In paypal you can check on the IPN, see if the IPN went though properly.

    David
    davidm1, Feb 15, 2010
    #2
  3. bentechsoft

    bentechsoft New Member

    Joined:
    Mar 5, 2010
    Messages:
    5
    Hi,

    I have the exact same issue. My script is newly installed though. I've been testing all day and even though I received the payment in PayPal, aMember show them as unpaid.

    I check my IPN history and all IPN were sent.

    If you find a solution can you please let me know

    Thank you
    bentechsoft, Mar 10, 2010
    #3
  4. bentechsoft

    bentechsoft New Member

    Joined:
    Mar 5, 2010
    Messages:
    5
    Hi,

    I'm sorry for adding to this post. My issue seemed similar to the one described. I found my problem though. I had the wrong MerchantID. I was using the MerchantID given to me by PayPal (some kind of letter and number code) instead of my primary email

    When I changed the MerchantID it started to work fine
    bentechsoft, Mar 10, 2010
    #4

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