Membership Not Renewing As Programmed

Hi- here's our issue:

Today we had our first "renewable" membership that was supposed to recharge the client for services and it expired the person instead.

Can you tell me what is wrong with the programming or if this is a bug. If it's a bug, how do I fix it? We have members scheduled to renew on a dailiy basis from here on out and this could potentially be a large issue for us.

Can you also provide us with documentation to troubles shoot problems like this in the future? If you have a user manual that would be very helpful.

Thanks in advance or your help.
Melanie

Melanie,

It will help a lot if you email me details:
- aMember CP (admin) login info and URL
- username which failed to renew

Thank you!

(Info in the topic is not enough to give exact answer).

Manual will be completed soon, you may see it right now here:
http://cgi-central.net/amemberdocs/

Alex,

Thanks for your email last week. We responded via email to send you the user name and password on 6.27.03. We haven't heard back from you and noticed that there are new posts from you as of today- so my question is have you received this email? As you can imagine, I don't want to post our confidential information on this open site.

Please let me know and I am happy to resend if needed. This issue we have is growing more difficult to manage every day and we would greatly appreciate your help solving our reoccuring billing problem.

Thanks,
Melanie LaDue
MarsVenus.com

I have the same problem with amember script.

I have 30 members who have paid with Paypal but your script claims they NEVER paid and therefore denied access. This is wrong.

I need this fixing soon.

Why did we have this problem?

Mark Crisp

Everybody who has such troubles: please review aMember CP -> Error Log
If something happens with payment, it will be logged to Error log.

Most recent problem is that PayPal email, configured in aMember and PayPal primary email account doesn't match. It will cause troubles for sure, so please change one of emails.

Another recent problems is that PostBack/IPN/something_else function is not enabled (in payment system settings) or
incorrect URL specified. Please check it.

Another important thing. We consider such probems as matter of urgent. We always answering such questions ASAP if
you contact us using email or contact form on our site.
Forum questions answered sometimes, when we have time to answer it.

I am have a problem as well I have had a couple of people sign up with pay pal and i see where the payment came through but it didnt give the member thier membership. in the admin area it says its all set but when i signed on with the members name and password it doesnt show up with the access link.
as far as I can see its all set up correct but here is what the paypal debug says:

PAYPAL DEBUG
payment_date => 19:50:50 Jul 1, 2003 PDT
txn_type => web_accept
last_name => Nau
payment_gross => 5.00
mc_currency => USD
item_name => Full member area
payment_type => instant
business => iwant2cs
verify_sign => AYzszH-
payer_status => verified
payer_email => treas
tax => 0.00
txn_id => 8KX134229L823134L
first_name => Sandra
quantity => 1
receiver_email => iwant2csome2000@yahoo.com
payer_id => MUC5
invoice => 454
item_number => 1
payment_status => Completed
mc_fee => 0.45
payment_fee => 0.45
mc_gross => 5.00
custom => 348
notify_version => 1.4
it has been edited only of sensitive info. someone tell me why its not working and how do i fix it? this is the 3rd time in 5 days there have been others without a problem but in the past few days this problem shows up and I have no clue how to fix it :unsure:

Chris,
If you send me aMember CP login info as well as username of customer having problems, I will help you.

Mark,

If you found a way to fix this please do let me know.

I have exactly the same problem, and judging by some of the posts in the forum so do many others. Despite our subscribers paying for Instant Access to our products, they get the dreaded "No Active Subscriptions" message in the members area.

I know that Alex is aware of this, and his help has been as much appreciated, but this is a serious problem that needs fixing.

Strangely enough, we do not have this problem when using the Free Payment Plugin, but with PayPal, Nochex and even Manual CC Processing it happens ever time.

Hope it gets sorted soon

S.Alford

It is NOT bug in software - it is configuration trouble, so I'm not aware of
Please read this post
http://www.cgi-central.net/forum/index.php...=ST&f=11&t=1532
, then contact me.

Credit Cards NOT recurring...

Hello, I have asked Alex regarding this but I believe he is very busy. Until I wait for his answer, I thought I would check with other users to see if anyone has figured out how to fix this.

Credit card transaction run ok but they do not recurr.

I checked all my setting and they seem fine. All products have the recurring feature on. I set them daily recurring for testing purposes but the transactions happen just once.

Alex and his crew has provided me with superb customer service and they have answered ALL of my 3 week customization questions so I am extremely happy with this purchase. However, this is the last thing I need to fix before I can go live and anyone's advice will be greatly appreciated. Thanks.

Holly, Alex!

My deep customization will go down the tubes... Would you mind letting us know which files exactly need to be changed on this new release, so that we do not lose our hard_gained changes?

Thank you.

Hi Alex, I have left a message via the support system but am a bit in a hurry and wanted to try the forum as well. Apolgize for this cause I know you don't want duplication, but been waiting many weeks to get started with my program and I am starting to feel some pressure. I believe I purchased the script over a month ago...

I updated all files to 2.3.2 version last night, which was supposed to end the 'recurring' problem of credit cards. However, I got the following error message from aMember this morning (from a test last night):

Your subscription was not renewed automatically by membership system
due to payment failure: "Card Code is required.".

I thought that the script would ALWAYS pass the CVV2 value to the gateway on each transaction, since to the gateway each recurring subscription is actually a NEW subscription, isn't it?

Please let me know how to fix this.
Thank you.