Merchant config file is missing, empty or cannot be read

Discussion in 'Troubleshooting' started by traceywalker, Dec 12, 2014.

  1. traceywalker

    traceywalker New Member

    Joined:
    Feb 6, 2010
    Messages:
    6
    Does anybody know how to repair this error. As I placed the config file where amember told me to place it. I really could use some assistance.. Thank you .
  2. robw

    robw CGI-Central Partner

    Joined:
    Dec 18, 2007
    Messages:
    287
    Hard to know specifically what you are talking about here, assume you are using some payment plugin that requires a manual config file?

    Anyhow, the problem is most likely that amember doesn't have permissions to read it. so make sure permissions are set to 755 and try again,

    Cheers
    Rob
  3. traceywalker

    traceywalker New Member

    Joined:
    Feb 6, 2010
    Messages:
    6
    Thanks Rob.. yes it is a plug in.. I've overcome the error.. yet need to know the path that the plug in is taking for payment.. not sure where to locate that at.. can you assist me with this? Thank you.
  4. robw

    robw CGI-Central Partner

    Joined:
    Dec 18, 2007
    Messages:
    287
    It would be impossible to guess from the information you've provided here - suggest you contact amember support with all the details so they can help you.

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