Moving Servers issue

Discussion in 'Troubleshooting' started by clicktrack, Jan 7, 2011.

  1. clicktrack

    clicktrack New Member

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    I have moved servers and followed the instructions.

    1. Disabled plugins
    2. Backed up all files and mysql dbs
    3. Copied files to new server and dbs
    4. Gave permissions to users for full access to dbs

    Problem is when i go to admin panel and try to login it will not let me in. Keeps bringing me back to login screen. If i use an incorrect pword i get the incorrect login/pword error. If I use correct one it simply bring me back to login page with standard message please login. That tells me it is hitting the db correctly.

    Also looked in error log in db and nothing new shows up since move to new server.


    Any ideas on what issue could be?
  2. skippybosco

    skippybosco CGI-Central Partner Staff Member

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    did the db name and or user/password change? if so, be sure to update the config file.
  3. clicktrack

    clicktrack New Member

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    It did change but I did change the confit file. Like I stated the site is connecting to the dn properly. If u type in correct password I get no error message just brings me to login page again. If I type wrong password I get error message that it is bad username/password.

    Any other ideas
  4. skippybosco

    skippybosco CGI-Central Partner Staff Member

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    1) Any error.log file in your amember directory?

    2) Any customizations or plugins that may be causing the issue?
  5. davidm1

    davidm1 aMember User & Partner

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    Cleared your cache locally?

    David
  6. clicktrack

    clicktrack New Member

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    I cleared my cache and also tried 2 other browsers on different computers with no luck.

    I looked and there was an error log file in amember and amember/admin directory. The only error was about not finding a path file from May of last year so nothing to do with the move.

    I only used 4 plugins which 3 of them are built in. The only 3rd party I was using was kinesscus wordpress plugin.

    Any other thoughts?
  7. skippybosco

    skippybosco CGI-Central Partner Staff Member

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    You didn't happen to protect your aMember admin directory did you?

    Is there a .htaccess file in your amember\admin directory? If so, rename it and see if the issue goes away.

    If you are still running into issues send me an email [my username here]@hotmail.com and I'll try and get you sorted.
  8. clicktrack

    clicktrack New Member

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    Didn't see .htaccess file in admin directory. Email sent.

    Thanks for helping.
  9. skippybosco

    skippybosco CGI-Central Partner Staff Member

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    The issue was with the Wordpress include statements you had at the bottom of your amember/config.inc.php file (probably the path changed to where they exist on your server?)

    I have commented those 2 lines out and all is well.
  10. clicktrack

    clicktrack New Member

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    Thank you. I appreciate it.

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