New Purchase Red Renew Box

Discussion in 'Troubleshooting' started by CrackBaby, Jan 14, 2008.

  1. CrackBaby

    CrackBaby Member

    Joined:
    Aug 22, 2006
    Messages:
    154
    I started seeing this yesterday and this might explain why every 14 days my sales drop from 1200 to 1500 to in the hundreds.

    I can have new members sign up no problem but when current customer goes to make another purchase on the member.php page they get a red box and in it are the following

    Product id
    Payment processor
    renew

    I do not have anything set to auto renew. I use amember for digital content and every purchase has to be new not renew. It does not matter what payment processor it is or if I change it. Does not matter the product or the group ID.

    Has anyone else seen this? I sent an email off yesterday and normally they are really good at getting back to me by now, but nothing and my sales are shot for today. I am off by over $1,000.00 so I really need this fixed...

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