New users imported through CSV don't get their additional subscriptions

Discussion in 'Troubleshooting' started by andres, May 4, 2011.

  1. andres

    andres New Member

    Joined:
    Feb 23, 2011
    Messages:
    7
    Hello,

    I have CSV of users I need to import into aMember. All of these new members get a subscription that includes other free suscriptions. If I add a new member manually and then assign this subscription, the other additional subscriptions are added accordingly; it works fine. However, when I load new members through CSV and assign them the same exact subscription in the process, they don't get the additional subscriptions!

    Am I doing something wrong?

    Thank you
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Additional subscriptions will not be added because all hooks are disabled in import, to optimize import process speed. Use aMember CP -> Manage products -> Mass subscribe to add additional subscriptions after import.

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