Not all subscriptions renewing and users moved to Expired usergroup?

Discussion in 'Troubleshooting' started by kendra, Dec 21, 2009.

  1. kendra

    kendra New Member

    Joined:
    Aug 22, 2006
    Messages:
    5
    Hey everyone,

    I have a problem, I looked through several pages of post and used the search maybe the wrong words and found nothing so here goes ;).

    Just a few weeks ago some of my subscriptions quit renewing and fail causing users to go into the expired usergroup, I have read the docs and racked my brain but can't for the life of me figure out why it all of a sudden it quit working? I had my host disable a mod security that was causing an issue with a mod I had installed, are there any mod securities or anything you know of from the past that sounds similar to this which would cause this to happen in aMember? I currently have it integrated into vbulletin 3.8.1 PL1 if that helps in your response.

    Anything would be helpful, please PM if you need detailed information and thanks very much!
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact us in helpdesk and provide an example of user's in trouble. We will check this.

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