"Not completed" email...

Discussion in 'Payments processing' started by robw, Aug 12, 2009.

  1. robw

    robw CGI-Central Partner

    Joined:
    Dec 18, 2007
    Messages:
    287
    Hi all,

    Wondering on the optimum time to send the 'not completed' email to new subscribers who don't complete payment using PayPal.

    Has anyone tested to see how many days gives best conversion rate?

    Was thinking 1 day would prompt them while they are still 'hot', but maybe longer is needed if they have to jump through hoops to set up the PayPal account?

    Any ideas welcome.

    Cheers
    Rob
  2. davidm1

    davidm1 aMember User & Partner

    Joined:
    May 16, 2006
    Messages:
    4,437
    Definitely the day after is the big day, but you should also send it out on additional days after.

    David

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