Not Happy

Discussion in 'Installation' started by newuser, Nov 30, 2004.

  1. newuser

    newuser New Member

    Joined:
    Nov 30, 2004
    Messages:
    18
    I purchased this weekend and found that I screwed up something in one of the template files... which results in an error for my users. They get the following message:

    Fatal error: Corrupted encoded data detected in /usr/local/www/sitename/amember/login.php on line 0

    OK.. sure ... I was tring to add a custom header for this page but I suppose Zend freeked out and didn't like it.. OK... just go back to the backup file and is should be ok... well... no....

    Also... my keycode doesn't seem to unlock the site... so I paid and my visiters see this very cheesy splash screen.

    I found out that 1) don't email support... use the ticket option instead.
    2) you need to upload an entirely new set of files from the PRO download you recive after your purchase
    newuser, Nov 30, 2004
    #1
  2. Compu

    Compu Guest

    Did you try using the "Trouble Ticket System" rather then sending an email? I have always gotten a response from the ticket system :confused:
    Compu, Dec 1, 2004
    #2
  3. newuser

    newuser New Member

    Joined:
    Nov 30, 2004
    Messages:
    18
    I'll try

    Thanks... I'll try... heaven knows I'm not getting anywhere sending emails to support.
    newuser, Dec 1, 2004
    #3
  4. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    newuser, is your question answered now?

    If not, please contact me directly to alex@cgi-central.net
    alex, Dec 1, 2004
    #4
  5. newuser

    newuser New Member

    Joined:
    Nov 30, 2004
    Messages:
    18
    Everything OK

    If you have issues... don't respond to emails from support... they get lost.... use the trouble ticket feature. (look above the bar for the link).

    Thanks Alex for providing the answers.
    newuser, Dec 2, 2004
    #5
  6. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    I just checked and my e-mail responses are logged well to the helpdesk, so it seems to be a particular incident.
    alex, Dec 3, 2004
    #6
  7. gigaenvy

    gigaenvy New Member

    Joined:
    Oct 19, 2004
    Messages:
    33
    I personally never had a problem replying to emails for support discussions originally created using a trouble ticket. They're synced from my recollection. Also note that Alex is the main guy responding to all inquiries so the 24 hour window is acceptable.

    GigaEnvy
    gigaenvy, Dec 9, 2004
    #7
  8. Asa

    Asa New Member

    Joined:
    Jun 24, 2004
    Messages:
    17
    Great Support

    I have only received what I can say is truly outstanding support and service from the CGI-Central team. I mean that, it is awesome!
    Asa, Dec 9, 2004
    #8

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