One-time download plugin configuration not right

Discussion in 'Setting-up protection' started by insidenetwork_admin, Mar 22, 2010.

  1. insidenetwork_admin

    insidenetwork_admin New Member

    Joined:
    Mar 12, 2010
    Messages:
    15
    Hi,

    My developer and I have installed and set up the one-time download plugin to limit the number of times a given file (in this case a PDF) can be downloaded.

    We've specified the folder that should be protected under Setup/Configuration > One-time Downloads, set the limit to 2 downloads, and set this same limit in at the product level.

    But, when I navigate to the download URL, there is no limit on the number of times I can download the file. It's just coming through as a straight download, not being served by d.php.

    It seems we are missing part of the big picture here. Anybody else have this problem or know of a missing step?

    Thanks very much!

    Susan
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact us in helpdesk I will check what can be wrong.
  3. insidenetwork_admin

    insidenetwork_admin New Member

    Joined:
    Mar 12, 2010
    Messages:
    15
    Alexander,

    Is there a way to set up one-time download to apply PER file? For example, I noticed that I currently have the download limit set to 2 times, but I have 2 files that are protected.

    The desired result is that EACH of the 2 files can be downloaded 2 times.

    The actual result is that EITHER of the 2 files can be downloaded, up to a total of 2 times (in any combination).

    One more issue -- I am updating one of the files to the May edition of that report, and all of our first set of subscribers have reached their download limit already (since it's not file-specific). That means that none of them will be able to download the new edition of the report -- not even if I reset the limit under 'Manage Products.'

    ***How can I set the download limit to work on a per-file basis?***

    Your help is greatly appreciated!

    Susan
  4. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Plugin can be modified to do this. Contact us in helpdesk we will help.

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