Firstly the product is excellent, however it does require a certain level of knowledge to set up. Which is why I'm writing. The customer support was really excellent, and they were more than patient and walked me through things that were beyond me. Really impressed, and they really did go out of their way to help. I would recommend this product to anyone, as it's not only excellent value for money, but you can rely on the amember team (and forum community) to really help. Thanks again.