Payment Amount Not Accurately Reflected

Discussion in 'Payments processing' started by distressedpro, Feb 12, 2010.

  1. distressedpro

    distressedpro New Member

    Joined:
    Aug 24, 2009
    Messages:
    27
    I noticed two issues this morning related to payment amounts not being accurately reflected on the payment page and the payment receipt email.

    Currently, we have a product that is available for $197 for the first two months (an activation fee if you will), and then carries with it a recurring monthly $38 payment. We do offer a free product that would allow customers to access the member's panel, from which they could order the above-mentioned for-fee product.

    The two issues are:

    1. Once a free member logs into their member's panel and attempts to order the $197 product, the text at the top of the payment page (where customers enter their credit card information and click the order button) does not accurately reflect the payment amount that will be charged to their credit card. For instance, in the current scenario, while a customer would be charged $197, the top of the payment page states "Credit Card Info
    You will be billed $0.00 today and $0.00 on the next payment period". However, the section underneath this text accurately shows that the product costs $197. Any ideas as to why / where the proper payment information is not coming through in the text?

    2. In the "store name - Payment Receipt" email that is received after payment, in our current scenario, the inline invoice text within the email shows the price of the product the customer bought was $38, and while the recurring monthly fee will be $38, the customer did not pay that amount today, they paid $197. The PDF invoice that is attached to the email does indeed accurately reflect the $197 payment, and makes no mention whatsoever of the $38. Any thoughts on how this is happening and what we could do to correct this issue?

    The first of the two issues is of primary concern at the moment. Thanks for any insight you can provide.
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Please contact us in helpdesk and provide access info I will check what can be done.

Share This Page