Payment complete but subcription not created

Discussion in 'Troubleshooting' started by wyomble, Apr 10, 2011.

  1. wyomble

    wyomble aMember Pro Customer

    Joined:
    Sep 29, 2009
    Messages:
    12
    I'm in the process of moving to Amember on one of my sites and had the script installed with my purchase of a new license. I have a paypal account I use with other sited that have Amember and everything works great. On this particular site though the payments are successfully taken by paypal but no subscription is being created for the user that makes the payment. I would think it is IPN related but my other sites work fine so I don't know. Any ideas?
  2. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    Have you checked your aMember logs (debug) to see if there is any information regarding the payment?

    Are you using the same PayPal account for both sites or 2 different accounts?
  3. wyomble

    wyomble aMember Pro Customer

    Joined:
    Sep 29, 2009
    Messages:
    12
    I does look like there were some IPN errors:

    04/10/2011 14:13:01 /member/plugins/payment/paypal_r/ipn.php 66.211.170.66 CURL ERROR: (35) - Unknown SSL protocol error in connection to www.paypal.com:443
    04/10/2011 14:12:55 /member/plugins/payment/paypal_r/ipn.php 66.211.170.66 paypal_r ERROR: IPN validation error: Cannot validate PayPal IPN post: FOPEN [www.paypal.com] results to [ ()]
    txn_type => subscr_cancel
    subscr_id => I-P32AW3JTD8S7
    last_name => Miller
    residence_country => US
    mc_currency => USD
    item_name => Support \"Only\" Membership
    business => FSS_inc1@hotmail.com
    amount3 => 10.00
    recurring => 1
    verify_sign => AFcWxV21C7fd0v3bYYYRCpSSRl31AjwT7yN-8MUlreqy8sKaPhhaRk2p
    payer_status => unverified
    payer_email => info@photography-match1.com
    first_name => M
    receiver_email => FSS_inc1@hotmail.com
    payer_id => LTXTYS9DQZVHN
    invoice => 6-OFA
    reattempt => 1
    subscr_date => 14:10:51 Apr 10, 2011 PDT
    charset => windows-1252
    notify_version => 3.1
    period3 => 1 M
    mc_amount3 => 10.00
    04/10/2011 14:12:55 /member/plugins/payment/paypal_r/ipn.php 66.211.170.66 CURL ERROR: (35) - Unknown SSL protocol error in connection to www.paypal.com:443
    04/10/2011 14:12:48 /member/plugins/payment/paypal_r/ipn.php 66.211.170.66 paypal_r ERROR: IPN validation error: Cannot validate PayPal IPN post: FOPEN [www.paypal.com] results to [ ()]
    transaction_subject =>
    payment_date => 14:07:38 Apr 10, 2011 PDT
    txn_type => subscr_payment
    subscr_id => I-P32AW3JTD8S7
    last_name => Miller
    residence_country => US
    item_name => Support \"Only\" Membership
    payment_gross => 10.00
    mc_currency => USD
    business => FSS_inc1@hotmail.com
    payment_type => instant
    protection_eligibility => Ineligible
    verify_sign => AJx7AW511AHdxD5xu1NGVZrDb-8PAjh97heMd4i4CNu1i2g3NiWHwaWC
    payer_status => unverified
    payer_email => info@photography-match1.com
    txn_id => 9JR4340581207825M
    receiver_email => FSS_inc@hotmail1.com
    first_name => M
    invoice => 6-OFA
    payer_id => LTXTYS9DQZVHN
    receiver_id => HWJ278DBL4VC8
    payment_status => Completed
    payment_fee => 0.55
    mc_fee => 0.55
    mc_gross => 10.00
    charset => windows-1252
    notify_version => 3.1
    04/10/2011 14:12:48 /member/plugins/payment/paypal_r/ipn.php 66.211.170.66 CURL ERROR: (35) - Unknown SSL protocol error in connection to www.paypal.com:443
    04/10/2011 14:11:58 /member/plugins/payment/paypal_r/ipn.php 66.211.170.66 paypal_r DEBUG:
    txn_type => subscr_signup
    subscr_id => I-P32AW3JTD8S7
    last_name => Miller
    residence_country => US
    mc_currency => USD
    item_name => Support \"Only\" Membership
    business => FSS_inc@hotmail1.com
    amount3 => 10.00
    recurring => 1
    verify_sign => A.KbWmK-SAmlt-auttfoHyErALtzAiqWiq0xPslNkmLRH2pP1q6955-V
    payer_status => unverified
    payer_email => info@photography-match1.com
    first_name => M
    receiver_email => FSS_inc1@hotmail.com
    payer_id => LTXTYS9DQZVHN
    invoice => 6-OFA
    reattempt => 1
    subscr_date => 14:07:29 Apr 10, 2011 PDT
    charset => windows-1252
    notify_version => 3.1
    period3 => 1 M
    mc_amount3 => 10.00
    04/10/2011 14:11:48 /member/plugins/payment/paypal_r/ipn.php 66.211.170.66 paypal_r DEBUG:
    transaction_subject =>
    payment_date => 14:07:38 Apr 10, 2011 PDT
    txn_type => subscr_payment
    subscr_id => I-P32AW3JTD8S7
    last_name => Miller
    residence_country => US
    item_name => Support \"Only\" Membership
    payment_gross => 10.00
    mc_currency => USD
    business => FSS_inc@1hotmail.com
    payment_type => instant
    protection_eligibility => Ineligible
    verify_sign => AJx7AW511AHdxD5xu1NGVZrDb-8PAjh97heMd4i4CNu1i2g3NiWHwaWC
    payer_status => unverified
    payer_email => info@photography-matc1h.com
    txn_id => 9JR4340581207825M
    receiver_email => 1FSS_inc@hotmail.com
    first_name => M
    invoice => 6-OFA
    payer_id => LTXTYS9DQZVHN
    receiver_id => HWJ278DBL4VC8
    payment_status => Completed
    payment_fee => 0.55
    mc_fee => 0.55
    mc_gross => 10.00
    charset => windows-1252
    notify_version => 3.1
    04/10/2011 14:11:45 /member/plugins/payment/paypal_r/ipn.php 66.211.170.66 paypal_r DEBUG:
    txn_type => subscr_cancel
    subscr_id => I-P32AW3JTD8S7
    last_name => Miller
    residence_country => US
    mc_currency => USD
    item_name => Support \"Only\" Membership
    business => FSS_inc@hotmai1l.com
    amount3 => 10.00
    recurring => 1
    verify_sign => AFcWxV21C7fd0v3bYYYRCpSSRl31AjwT7yN-8MUlreqy8sKaPhhaRk2p
    payer_status => unverified
    payer_email => info@photography-mat1ch.com
    first_name => M
    receiver_email => FS1S_inc@hotmail.com
    payer_id => LTXTYS9DQZVHN
    invoice => 6-OFA
    reattempt => 1
    subscr_date => 14:10:51 Apr 10, 2011 PDT
    charset => windows-1252
    notify_version => 3.1
    period3 => 1 M
    mc_amount3 => 10.00
    03/10/2011 18:15:47 /member/plugins/payment/paypal_r/ipn.php 99.171.100.86 paypal_r ERROR: IPN validation error: Paypal claims it is not-valid IPN transaction: [INVALID]
    03/10/2011 18:15:46 /member/plugins/payment/paypal_r/ipn.php 99.171.100.86 paypal_r DEBUG:
  4. wyomble

    wyomble aMember Pro Customer

    Joined:
    Sep 29, 2009
    Messages:
    12
    I forgot to mention that it is the same paypal account.
  5. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    Is this an old version of aMember? I recall a recent PayPal update which changed the certificates used by PayPal.
  6. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Can you attach php_info output on that host?
  7. wyomble

    wyomble aMember Pro Customer

    Joined:
    Sep 29, 2009
    Messages:
    12
    I do remember when the Paypal Certs were updated as that took down my other sites with Amember. I did just purchase amember for this site last month so I'd imagine it came with the most recent certs.

    I can't say I know what php_info is. How would I attach that?

    My paypall account is a paypal pro account. Would I still use the paypal_r plug-in?
  8. skippybosco

    skippybosco CGI-Central Partner Staff Member

    Joined:
    Aug 22, 2006
    Messages:
    2,526
    @wyomble : re: phpinfo, logged on as admin, go to "Version Information". Copy the content of that page to a text file.
  9. wyomble

    wyomble aMember Pro Customer

    Joined:
    Sep 29, 2009
    Messages:
    12
    The contents of the version info page are attached in a txt file.
  10. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Well there is nothing wrong in php configuration as far as I can see.
    I believe the problem is in curl itself. Please contact me in helpdesk I will try to implement workaround.

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