Paypal - membership expirations

Discussion in 'Payments processing' started by pilot18210, Jul 6, 2007.

  1. pilot18210

    pilot18210 New Member

    Joined:
    May 16, 2007
    Messages:
    2
    Hello,

    We currently have some 60 paying members in our system. All done with Paypal only.

    Just this past week, 3 paying members said that their account no longer worked. We logged into the admin, and it showed all 3 were listed as expired.

    We know that one of them definitely made a Paypal payment on the day that it was due, but, yet, the system still expired the member for no apparent reason.

    (I haven't asked the other two, but assume that their payment was up to date as well.)

    Has anyone ever run into this? Any guess where the problem might be?

    Thanks,

    Rich
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    Rich, Please contact us via helpdesk and provide aMember CP info and these users logins we wil check what can be wrong.

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