Paypal Notification Problem

Discussion in 'Payments processing' started by Guest_Peter, Jun 29, 2003.

  1. Guest_Peter

    Guest_Peter Guest

    Hi,

    I have a PayPal query, and a general one.

    PayPal:

    A client paid for a recurring subscription, then contacted me to say he couldn't get into the restricted area, receiving the message "no active subscription and no payment history"

    I checked the log at PayPal, and the payment was indeed completed.

    I checked the aMember admin, the application was there but the 'Completed' check box was empty!

    Here is the debug:

    payment_date 06:17:03 Jun 29, 2003 PDT
    txn_type subscr_payment
    subscr_id S-2D8153246N192313C
    last_name Quinn
    item_name 3six5 Membership
    payment_gross 11.54
    mc_currency USD
    payment_type instant
    verify_sign AaI.4pT7aQnklxvz83Ohgw2D.rNLAxEBLSpxTiSWb9zsfaDjrVM2d2.u
    payer_status intl_verified
    payer_email jquinn@blueyonder.co.uk
    txn_id 59K71574A6067243S
    first_name John
    receiver_email sales@3six5.com
    invoice 84
    payer_id LNN4Y9XMQELRA
    item_number 1
    payment_status Completed
    payment_fee 0.75
    mc_fee 0.75
    mc_gross 11.54
    custom 64
    notify_version 1.4

    Any ideas Alex?

    ------

    General Question:

    I have quite a lot of people who appear to go through the sign-up form and end up in my Users listing, but the payment = "Never" and status "Pending".

    What are these entries?
    Can I delete them? (Pain in the butt!)
    If they are obviously people 'playing', how come they get this far?

    Thanks,

    Peter
  2. claridgep

    claridgep Guest

    Sorry Alex, I forgot to login that's why its from a 'Guest' !!
  3. techmonkey

    techmonkey Guest

    I am having this same problem.......
  4. alex-adm

    alex-adm Guest

    If subscription is not marked as Completed, some corresponding error message should appear at:
    aMember CP => Error Log. Please review it.
  5. techmonkey

    techmonkey Guest

    I think I see the problem.

    Lets say you have a paypal biz account called sales@Scriptmonkey.com You can add up to 7 alternate payment emails to this account. So if I set up an alternate email at paypal called scriptmonkeysupport@yahoo.com, then the payment is recieved fine at paypal, but amember reports that the business name does not match the paypal account name returned in the IPN string - and results in an error.

    Is there a way to specify in amember what your primary Paypal account name is?
  6. alex-adm

    alex-adm Guest

    Just specify PayPal primary email in aMember Pro -> Setup -> PayPal, why not?

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