Pending Status for Declined/Abandoned Signups

Discussion in 'Troubleshooting' started by bgtheory, Jun 14, 2011.

  1. bgtheory

    bgtheory New Member

    Joined:
    Jan 22, 2010
    Messages:
    15
    I need to know if there is a setting for stopping abandoned/declined signups from automatically being placed as a "pending" status.

    Problem:
    User submits account information including email, username, and password on page 1 of signup process for a free trial. On page 2 the user submits payment information, but uses the wrong billing zip code. User receives error message, realizes mistake, and re-inputs information including correct zip code and hits submit again.

    An error message then pops up telling the user:

    An Error has occurred:

    You signed-up for this trial subscription already - please return back to signup page and choose another product.


    How do I stop the situation above from happening?
  2. alexander

    alexander Administrator Staff Member

    Joined:
    Jan 8, 2003
    Messages:
    6,279
    What payment plugin you use? This should not happen and seems to be a bug.

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