At the end of November I started having e-mail issues and cannot effectively nor efficiently send out e-mails to my members. It has gotten so bad that I had to manually send all alerts via an Outlook list with a little BCC action. URGH Furthermore, occasionally, I will come in to the office and see about 50 random e-mails (spam) that look to have been sent from my domain. Ironically these are not caught and sent to my junk mail folder which makes me wonder if someone has hacked into my data base. Sometimes e-mails arrive to random people only, sometimes they arrive hours or days late, and other times they just don't show up at all. I would really like to diagnose this issue as I have been pleased with Amember but now am just getting down right frustrated. My brand is taking steps forward but my software is taking steps backwards. TIA Q www.Tickerville.com
It would be helpful if you could describe your web hosting setup. Are you using shared hosting, VPS or a dedicated server? What control panel are you using? I checked your server headers and it seems your server is powered by Debian and has Apache 1.3.x installed. But I would need more info than that. You say you started having the email problems at the end of November. Did you or anyone else changed the configuration of the server back then? #1 thing you should do, in my opinion, is to check the server logs if you have access to them. I bet the emails you sent are stuck in the email queue on the server for some reason. The point is, the reason why they could not be delivered is probably described in there too. Well, I would probably need access to the server to help I am afraid. Tomas
Looks like shared hosting.. that particular IP has 2,889 domains hosted on it.. On the emails that you received, if you look at the header of the email are they originating from your actual server or is someone just spoofing your domain name?
If the website is hosted on shared hosting, then it looks like the webhosting company has set a maximum number of emails a domain / account can sent per some time period. That would be the most obvious reason for the bulk email delivery problem. Tomas