If anyone can help with that would be wonderful. I sent the email below to customer support but I'm having more and more members sign up but they can't get in! ********************************* I'm in the middle of running a sale with an affiliate and members aren't being allowed in after payment. I set up a specific product for this sale that has a $10.00 1st month trial offer. There is no 2nd month trial so I left that blank. When members attempt to login they enter the username/password and get to a page that has the statement: you are not allowed go to Membership Information - highlighted in red. Once in the membership information area the Platinum10 shows up but doesn't allow anyone in. I attempted a free access for myself and can't get into this product either. Here are the specifications for the product: name: Platinum 10 Description: blah blah blah Price: 59.97 Duration: 1 Month 1st trial: 10.00 Duration: 1 Month trial 2 price: blank Recurring billing: checked Fixed: blank Recurring time: blank Paypal: USD Product url: /level2/ Additional URLS: blank Scope: visible to all Sorting order: blank Pricing group: -3 Renewal Group: blank Display agreement: blank Require: none chosen disallow: none chosen ADDITIONAL ITEMS continue mailing cycle 2checkout: 7 Affiliate commission first: 40% Following affiliate commission: 40% If anyone has any ideas I would love some help before I lose all new customers Warmly, Gail