PLEASE READ! Amember Pro Users Support

Discussion in 'Troubleshooting' started by alex-adm, Dec 14, 2003.

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  1. alex-adm

    alex-adm Guest

    Dear aMember Pro customer,
    If you have any troubles with the script, please email to support@cgi-central.net or use the following URL:
    https://www.amember.com/support/ - you will get rapid reply. Our guaranteed response time is 24 hours.

    Unfortunately, we are unable to visit this forum often.
    alex-adm, Dec 14, 2003
    #1
  2. Guest_camireg

    Guest_camireg Guest

    Hi Alex,

    That is good, but in that case, you should change the comments in all PHP files saying as follows:

    * Please direct bug reports,suggestions or feedback to the cgi-central forums.
    * http://www.cgi-central.net/forum/

    In all respect,

    Guy
    Guest_camireg, Dec 28, 2003
    #2
  3. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Thank you - will do!
    alex, Jan 26, 2004
    #3
  4. porl

    porl Guest

    Trouble with sending attachments to support@cgi-central.net

    FYI,
    I post this here in the forum because other users might have expereinced similar problems:

    Whenever I sent an email to support@cgi-central.net that contained an attachment (e.g. a modified php script file or integration documentation pdfs) it appears that Alex doesn't get the email - it disappears in cyberspace. When I resend it through the trouble ticket system https://www.cgi-central.net/support/ and upload the attachments through the webform, the email gets through and Alex ALWAYS responds quickly.

    It seems as if the ticket system rejects the emails sent directly to support@cgi-central.net if they contain an attachment. (I don't get a message back, however).

    Bottom line: whenever you send an email with attachment to Alex, use the trouble ticket web form to upload the attachments, NOT direct email to support@cgi-central.net .


    Best regards,
    porl, Sep 11, 2004
    #4
  5. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    Porl,
    thank you for reporting it! Which e-mail client did you use and how big was your attachment?
    I know it works for some e-mail clients without any problems.
    alex, Sep 20, 2004
    #5
  6. porl

    porl Guest

    I used Mircrosoft Outlook Express 6 on Win2k.
    porl, Sep 20, 2004
    #6
  7. porl

    porl Guest

    Oh, forgot: the first attachment I sent was ccbill.inc.php (9.62 KB), the second one in speparate email was EtelegateIntegrationGuide.pdf (44.6 KB).
    sent on 8/9/2004 and 8/10/2004.
    I sent some more stuff later (similar sizes) that you confirmed to not have received.
    porl, Sep 20, 2004
    #7
  8. hostguyz

    hostguyz New Member

    Joined:
    Jun 22, 2005
    Messages:
    6
    Although your support is great, sometimes in urgent matters I would post to the board hoping to get even faster help from anybody!
    hostguyz, Jun 22, 2005
    #8
  9. digigenics

    digigenics aMember Pro Customer

    Joined:
    Jun 17, 2004
    Messages:
    4
    Sorting Members By Name

    Using aMember Pro Control Panel, can I sort members by name? It seems like all lists are sorted by user names.

    Thank you!
    digigenics, Jul 21, 2005
    #9
  10. hostguyz

    hostguyz New Member

    Joined:
    Jun 22, 2005
    Messages:
    6
    It's looks to me like it sorts by usernames only, but you can export any and all data very nicely and then sort as you need using excel or some other program of your choice. Maybe someone else knows otherwise?
    hostguyz, Jul 21, 2005
    #10
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