Hi, When I add a new subscription with a different price , with the same access to the same product but with a 30days trial, but when my customer go through the signup process and pay through paypal and membership is active, but got this error. "Access to this membership area is not allowed. Please go to "Membership information page" to renew or add subscription" May I know what cause this error?
I am having the same error show up. 2 products with same name only differences in the products are one has a renewal group value of "2" and is half the price of the other. Product "A" = $47/month and no value in renewal group (seems to be working) Product "B" = $23.50/month and renewal group value "2" (not working) I am getting the same error as above... It comes in a red bar above the login box... ********************************** "Access to this membership area is not allowed. Please go to "Membership information page" to renew or add subscription" ********************************** Need help ASAP willing to pay... I have hundreds of new members who just paid and cannot get access.
It sounds like you did not set up your protection of the content properly. Check your protect folder settings to make sure both products can get access. David
Hi David, Now I had another problem, when I set up $1 trial to one of my product I got this error, "Data does not match input character set or default encoding. For more information, please contact the merchant" Do you know what causes this error and how can I solve it?