Problems Importing Users

Discussion in 'Troubleshooting' started by David Hooper, Mar 11, 2004.

  1. David Hooper

    David Hooper Guest

    Having a problem importing clients from a comma delimited database.

    Have a database that looks like:

    email,first,last
    john@aol.com,john,smith
    tom@aol.com,tom,smith

    And it imports like:
    john@aol.com,john,smithtom@aol.com
    tom,smith,nextemail@aol.com

    Problem with a hard return or something, I guess.

    Any ideas? I'm on a Mac and have tried saving the file as DOS, Unix, Mac, Excel CSV, and just about everything.

    Help!!
  2. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    "Problem with hard return" - sorry, it is not problem description. What exactly happens?
  3. David Hooper

    David Hooper Guest

    Amember doesn't seem to recognize when a record has ended and a new one has started.

    For example a record like:
    email,first,last
    john@aol.com,john,smith
    tom@aol.com,tom,smith

    Will import like:
    email,first,lastjohn@aol.com
    john,smith,tom@aol.com
    tom,smith,nextemail@aol.com

    Instead of keeping the email in the email field, first name in the first name field, and last name in the last name field.
  4. alex

    alex aMember Pro Customer Staff Member

    Joined:
    Jan 24, 2004
    Messages:
    6,021
    File must be in Unix or DOS format.
  5. sebrown

    sebrown New Member

    Joined:
    Jul 9, 2007
    Messages:
    2
    Same Problem

    Im having this same problem.

    No matter what i do it doesn't recognize when one record ends and another begins.

    Anyone solved this problem yet?

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