Problems logging in

Hi,

So I am just the business owner. I never set up Amember myself, my former assistant did. That means I know nothing about the setup or how to tweak anything.

In Dec. I moved to a new hosting company & with other DBs there were some issues that I told the hosting company they had to fix since obviously it was working at the previous hoster. They did.

I completely forgot about testing Amember, b/c I don't sell many of the products that utilizes Amember.

Anyway, a client just ordered & she said she could log in, but the system was telling her she hadn't paid (which she had), so she can't access the article she paid for.

I told the hosting company there was a problem & they tried logging in & could.

I tried logging in using 3 different browsers & it kept telling me use name/p/w incorrect. I don't know if that's b/c the system was blocking me b/c of an additional IP or what, but it isn't telling me that's the reason I can't log in, it's saying wrong login details which is not true.

Now my hosting company is giving me a hard time saying if they can log in, that's all that matters, case closed.

I'm very stressed right now b/c I don't understand what the problem is (both why I myself can't log in & why she can't see her article) & my client has been waiting 3 days now for her product.

Can someone help me or is there someone on here I can hire to fix this one problem. I'm a very small business.

If someone tells me, I can tell the hosting company what to tweak to fix this.

Thank you


Michelle

Without seeing whats going on, i cant diagnose. You need to send in a tech support ticket to amember- or contact a 3rd party provider for some troubleshooting.

Have you checked your error logs in amember?
Anything interesting in there?

David

How do I check the error logs?

I don't think i have support anymore


Michelle

So after disabling the auto unlock since sooo many people trying to log in to fix this problem & therefore the acct. was closed, I logged in & STILL can't get access to the article.

It just says... Please login


* Access to this membership area is not allowed. Please go to "Membership information page" to renew or add subscription


Thanks


Michelle

This is terrible. This entire membership area was working perfectly fine until I moved hosting companies & now they are blaming it on the software. Here's what they said....

Thank you for your reply. I was able to make some progress, but can not resolve the issue from my end. The problem is something in the code that is preventing this article from being read. I will explain my findings:

The original issue was this piece of code found in /home/elr2010/public_html/membership/plugins/protect/php_include/check.inc.php:
--
if (($_product_id[0] != 'ONLY_LOGIN') && !$db->check_access($l, $_product_id) && !link_check_access($l, $_link_id))
--

The problem was that all of those conditions returned true, so you are presented with an "Access Denied" messages. Upon seeing this I performed a few test and found that if I logged into the admin panel and navigated to the "User Payments/Subscriptions" of the user "angelareed1",

--
https://www.escortlawreview.com/membership/admin/users.php?member_id=95&action=payments
--

I could manually add a subscription for

"Escort Agencies - Volume 1 Issue 1 - It's Not All About What's In Writing | You MUST Also Watch What You Say!"

and then I could click the link found in the membership area. Unfortunately, this is where I ran into a wall. Upon clicking the article link, I received an infinite redirect error which led me to the decision that this is a coding issue and needs to be looked into by a developer. Here is what happens after clicking the link:

You are linked to
[http://escortlawreview.com/articles/EscortAgencies/Vol1Issue1_84621643271/]
which redirects to
[http://escortlawreview.com/membersh...icles/EscortAgencies/Vol1Issue1_84621643271/]
which redirects to
[http://escortlawreview.com/articles/EscortAgencies/Vol1Issue1_84621643271/]
which redirects to
[http://escortlawreview.com/membersh...icles/EscortAgencies/Vol1Issue1_84621643271/]
which redirects to
[http://escortlawreview.com/articles/EscortAgencies/Vol1Issue1_84621643271/]

It is an infinite loop that looks to be caused by and issue with the login protection script found at

[/home/elr2010/public_html/membership/plugins/protect/new_rewrite/login.php]

=====

To summarize, given the current software settings and the steps needed to troubleshoot this issue up until this point, it is difficult to see how this would have worked initially without changes to how this software functions. Even after manually adding a subscription to the article, it still fails even after allowing you to get past the error. This may be able to be solved by re-adding the account, but past that, there is nothing more we can do. You will need to seek the assistance of a developer or the support of the creators of this software to get this resolved.

Alex, can you give me instructions on how to do what you mentioned above.

Thank you


Michelle

Hi Alex,

Ok, I'm on the phone w/ the hosting company right now & I submitted a ticket.

Pls. let me know.

Thanks


Michelle

Alex I sent you an e-mail asking for the instructions.

Also the forum here is not sending me e-mail notices when people respond to my thread.

I haven't received one, & my hosting company says there was only one sent to the server when I requested a p/w reset.

Is something broken with VB?

Thank you


Michelle

For the forum here, you need to go to the UCP under Options and set the Default Thread Subscription Mode.

I'm an advanced forum user. It's already set to instant notifications.

But nothing is being sent out.

Alex, can you pls. send me the instructions to the tweaks you made.

Thank you


Michelle